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Want to Know How to Properly Measure Financial Inclusion? Copy the Retailers.
To better understand and measure how people use financial services, i2i looked outside the industry to the retail sector, which is at the forefront of how to collect and analyze data on how consumers engage with their services. In particular, retailers understand key usage indicators fundamental to their business; namely recency, frequency, monetary value and duration. That led i2i to apply these indicators while studying how to improve financial services.
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From Kentucky to Kenya: Celebrating Financial Inclusion’s Potential – And Facing its Limitations
The financial inclusion industry is arguably more innovative and attuned to the needs of low-income clients than ever before. But how much of an impact can it make in a world where the problems of poverty and income inequality increasingly plague not only low-income countries, but wealthy ones too? We discuss the issue as NextBillion's Financial Inclusion Month concludes.
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Three Reasons Financial Health Matters – And Not Just for the Underserved
Forty-three percent of Americans struggle to pay bills and make credit payments, while 23 percent of workers making $50,000 to $99,999 a year are living paycheck-to-paycheck, and underserved Americans spend $141 billion in fees and interest to meet their financial needs. That's why, as the Center for Financial Services Innovation puts it, "Financial health matters to all of us." Today (June 27) CFSI and other mission-based organizations are celebrating #FinHealthMatters Day, to highlight what we all can do to improve financial health.
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- Technology
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Inclusive Fintech: Four Lessons for Optimizing Customer and Tech Journeys
Catalyst Fund – a unique accelerator model that provides direct and tailored technical assistance to complement a startup’s skill sets – spent the past year working directly with early-stage fintech businesses in emerging markets. Here are some of the lessons they gathered, both on the tech side and the customer side. A key takeaway: Trust is slowly built but easily destroyed.
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- Finance, Technology