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Five Trust Issues That Are Undermining Mobile Money: Surprisingly, says MicroSave, fraud is not customers’ biggest concern
After years spent overcoming the core challenges of establishing large-scale, sustainable digital finance systems in developing countries, attention is now shifting to consumer protection. According to Graham Wright, many of the key consumer protection issues relate to basic customer service – and they appear to be undermining trust and thus reducing both uptake and usage.
- Categories
- Education
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Uganda: Banks Partner with Telecoms to Cope With Mobile Pressure
Ugandan banks seem to have realized the threat from mobile services, as more of them are partnering with telecoms to swiftly roll out mobile banking products.
- Categories
- Uncategorized
- Region
- Sub-Saharan Africa
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Survey: Big financial inclusion gains in Zambia
According to the FinScope 2015, the proportion of Zambian adults accessing financial services has increased to 59.3 percent in 2015 from 37.3 percent in 2009.
- Categories
- Education
- Region
- Sub-Saharan Africa
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Mobile Banking Provides Lifeline for Bangladeshis
Phone-based services revolutionize the way people save and send money.
- Categories
- Uncategorized
- Region
- South Asia
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The Big Advantages of Being Small: How a mobile money startup beat the major players in Zambia
Once called “the best kept secret in Africa,” the digital finance company Zoona has quickly advanced from a scrappy startup to one of the leading mobile money providers in Zambia. Jungwon Byun describes how, despite being outmatched in terms of size and capital, Zoona has outcompeted the telcos and established banks in the country.
- Categories
- Uncategorized
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Report: Nine global drivers of mobile money, as consumers embrace e-commerce and mobile banking
New report, based on a study of 15,000 mobile media users across 15 countries, shows that mobile banking continues to engage consumers – especially in mobile first markets.
- Categories
- Education
- Tags
- mobile finance, research
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The Real FinTech Capitals of the World
What is the FinTech capital of the world? London? New York? Silicon Valley? It’s actually somewhere in Africa or Asia if you heed the results of this year’s Payments Innovation Jury Report.
- Categories
- Uncategorized
- Tags
- mobile finance
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Nine mobile money trends: Consumers embrace ecommerce and banking via mobile
A new report reveals nine significant mobile money trends and explores how they are stimulating growth across the expanded mobile ecosystem.
- Categories
- Education
- Tags
- mobile finance, research
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