Articles by Kathryn M. Clifton
The cycle of poverty in developing countries is real and often riddled with misinformation. That's why the 3-2-1 Service on simple feature phones – which functions like a search engine without the internet – is so important. And people are willing to pay for it. This not only changes how users engage with their phone but also how international development agencies can engage with users to improve livelihoods.
Like an off-road vehicle, when you build a digital solution, you want to build with the most challenging environments in mind. Why? So the digital solution can scale with fewer hiccups, as it grows outward. Mobile services company Dimagi calls it “designing under the mango tree,” and it requires working in partnership with a variety of end users. It's hard work, Kathryn M. Clifton writes, but worth it.