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Here’s where Africa’s payments revolution should be happening today
In emerging markets, mobile money services have the power to simplify lives, offering people the convenience of paying from anywhere and at any time, but also to transform them, playing a social noble role by addressing the unbanked or underserved population in Africa, offering them payment services they did not have access to before.
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- Uncategorized
- Region
- Sub-Saharan Africa
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The Technology Trade-off: Mobile tech boosts financial access but limits engagement. Can it also help build banking relationships?
Financial access is at an all-time high, and it’s growing fast. Yet account dormancy rates for the newly banked range from 60-90 percent. And though mobile technology has made more services scalable, it has also limited banks’ ability to build deeper relationships with their customers. But Juntos Finanzas believes mobile tech may also hold a solution to this problem.
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- Technology, Telecommunications
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Vodafone says policy shortcomings, lack of awareness derailing mobile money growth in India
Vodafone India has said that regulatory hurdles and lack of financial inclusion awareness is limiting the growth of mobile money, at a time when the government is pushing for greater financial inclusion.
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- Uncategorized
- Region
- South Asia
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Rwanda: Central Bank Approvals Delay Crossborder Mobile Money Service
The infrastructure to facilitate the service is ready, but there have been delays in getting the necessary regulatory approvals by the central banks in Rwanda, Kenya and Uganda.
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- Uncategorized
- Region
- Sub-Saharan Africa
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Making Change on a Mobile Handset: Four IPA studies explore how to make digital financial services more effective and affordable
There are 203 million registered mobile money accounts worldwide and 256 mobile money services in operation. But only 30 percent of registered accounts are used regularly. More rigorous research is needed to maximize the sector’s impact on the poor. To this end, Innovations for Poverty Action is implementing several studies on digital financial services, four of which are discussed in this post.
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- Education
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Four Barriers – and Four Solutions – to Financial Inclusion Through Payment Innovations
Enabled by the exponential expansion of mobile phones, social media, “big data” and internet access, financial players throughout the world are inventing new ways to transact. These innovations are especially pronounced in emerging markets, where many new entrants have chosen to dive directly into digital financial services. But in spite of this momentum, some challenges remain.
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- Uncategorized
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Bringing Mobile Money up to Code: GSMA Code of Conduct for providers puts customer experience at the center
Only 17 percent of respondents in CGAP’s recent global survey on consumer risks in digital finance felt that service providers are doing an adequate job of protecting customers. The GSMA’s Code of Conduct for Mobile Money Providers is part of a growing movement to try to change that, with a number of the Code’s eight principles directly addressing key customer concerns.
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- Uncategorized