Articles by Jill Lagos Shemin
Kenya is arguably the world's top mobile money market, and one reason for its success is that a “trigger” event – the post-election violence of 2008 – forced the rapid, large-scale adoption of mobile payment services. Jill Lagos Shemin explores how the unique demands of the coronavirus pandemic could prove to be a similar catalyst for mobile money growth in other countries, and how providers and other stakeholders can build upon this momentum to create more inclusive digital ecosystems for underserved customers.
The government of Senegal has been working diligently to foster high-tech innovation in its economy – but there's one area in particular need of a digital upgrade. Researchers Jessica Wallach and Jill Lagos Shemin explore why the greatest potential impact of the digital revolution in Senegal may involve helping informal workers in the "gig economy" leverage digital platforms to find work.