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Building the Financial Services Stack of the Future: Why True Resilience Requires a More Holistic Approach
Over the last decade, financial inclusion has experienced unprecedented progress, as 79% of adults globally now have a financial account compared to 62% 10 years ago. But according to Payal Dalal at the Mastercard Center for Inclusive Growth, most financial inclusion initiatives are still organized around verticals like loans, savings and insurance, and delivered through separate providers and channels, which forces customers to piece them together into a comprehensive safety net or growth path. She argues that the financial services stack of the future must address this lack of integration, delivering solutions that meet multiple financial needs simultaneously — while responding to the growing headwinds that individuals and entrepreneurs face today.
- Categories
- Finance
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AI Risk Management in Digital Finance: Protecting Africa’s Underbanked from Invisible Threats
Digital finance has been a game-changer for financial inclusion across Africa. But as information technology security analyst Nathaniel Adeniyi Akande explains, many communities remain excluded — and though AI-powered lending tools offer new opportunities to reach them, these tools also introduce new risks that can undermine trust or even exclude the people they are designed to serve. He argues that it is digital lenders’ responsibility to anticipate and mitigate these threats, and explores several practices that are essential to AI risk management in the sector.
- Categories
- Finance, Technology
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Financing Off-Grid Solar: A Pioneering Provider in Honduras Shows the Impact of Diversified Funding
Honduras is one of the poorest countries in Latin America and the Caribbean, and many of its most remote regions remain unserved by the electricity grid. Richenda Van Leeuwen at Hummingbird Green Solutions and Richard Stuebi and Jesse Colman at Boston University explore how Soluz Honduras is bringing freezers and other solar products to these markets by leveraging a variety of different financing models — an approach that shows how diversified funding can enable businesses to serve even the hardest-to-reach areas and the poorest of customers.
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Entrepreneur-Friendly Inclusive Finance: A Survey of Brazilian MSMEs Highlights Key Lessons for Lenders
In Brazil, impact-focused lenders like Estímulo are successfully reaching small and medium-sized enterprises (MSMEs) with inclusive lending approaches. But as Carla Grados-Villamar at 60 Decibels and Lucas Conrado at Estímulo explain, inclusive finance is not just about disbursing loans — it’s about understanding entrepreneurs’ realities and adapting accordingly. They share findings from 60 Decibels' interviews with over 400 Estímulo loan applicants, highlighting lessons lenders can use to improve business outcomes for borrowers, and prepare non-borrowers for future credit opportunities.
- Categories
- Finance
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Top-Down vs. Bottom-Up: Bhutan and Fiji’s Contrasting Paths to Digital Transformation Reveal the Pros and Cons of Government and Market-Driven Approaches
The pursuit of digital competitiveness — the capacity and readiness to adopt digital technologies — has led to remarkable success stories in emerging markets, transforming public infrastructure and enhancing the delivery of social and financial services. But as Neeraj Lekhwar and Garima Singh at FinValue Advisors explain, this path remains challenging for many nations — particularly small countries. They share insights from a FinValue study involving Bhutan and Fiji: two countries with comparable sizes and socioeconomic structures that have approached their digital transformation very differently. The policy paths they've taken present contrasting examples of digital adoption strategies that provide valuable lessons for other small markets.
- Categories
- Finance, Technology
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SACCOs, Social Collateral and Bitcoin Communities: A Filmmaker Documents New (and Old) Ways to Extend Financial Inclusion Past the Limits of Fintech
Luke Willms worked at an African NGO, where he was tasked with creating short videos to showcase the positive impacts of its microcredit program. But as the video project progressed, his assumptions about the effectiveness of microfinance began to unravel. He would spend the next seven years filming stories from across Africa and other regions, exploring whether microlending still held relevance in a rapidly changing world. The resulting documentary, “Unbankable,” was released last year, with the goal of helping to reframe the global conversation around financial inclusion. He shares key stories from the movie, which show how Africa’s informal, trust-based financial systems offer models of resilience and adaptation that could find new applications in other emerging countries.
- Categories
- Finance, Technology
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How India’s Non-Bank Financial Companies are Closing the MSME Credit Gap — And What Other Emerging Markets Can Learn from Their Success
Micro, small and medium-sized enterprises (MSMEs) make up around 90% of businesses and employ over half of the workforce globally, while generating up to 40% of GDP and creating 70% of formal jobs in emerging markets. Yet according to Sameer Nanda at Ugro Capital Limited, these businesses face an ongoing credit gap that, in India alone, amounts to an estimated ₹80 trillion. He explains how non-bank financial companies are addressing this gap by offering dynamic and flexible lending services designed for MSMEs — and shares useful lessons from their approach that can be applied in other emerging economies with similar credit challenges.
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When AI Gets It Wrong: Lessons from a Women-Centered Design Experiment Highlight the Need for Inclusive GPTs
In emerging markets, women entrepreneurs continue to face systemic barriers to financial inclusion. And as Koheun Lee at CARE explains, ChatGPT and other AI models sometimes contribute to this exclusion, reinforcing societal biases that limit women’s potential for business growth and long-term financial health. She shares insights from CARE's attempt to build a women-centered design GPT — and proposes some practical steps AI users can take to mitigate bias against women when working with mainstream GPTs.
- Categories
- Finance, Technology
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