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Augmented Reality for Financial Literacy: An Innovative Approach to Delivering Immersive Customer Education
India's Business Correspondents – i.e., retail agents engaged by banks to provide financial services at locations other than a bank branch – often struggle to learn about the new products and services their banks offer. And though online training has become the new normal during the pandemic, many of these agents find it difficult to complete. Piyush Singh and Rahul Ranjan Sinha at Grameen Foundation India discuss the value of augmented reality in addressing this challenge – and in enhancing online financial education more broadly for underserved customers.
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- Education, Finance, Technology
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Why Social Enterprises Struggle to Measure Impact – And What Impact Investors Can Do About It
Impact investors typically rely on output measurements, such as total capital invested or number of people served, to assess their impact. But it's harder for investors and their investees to sustainably capture outcome data that assesses actual improvements in customers' lives. Spencer MacColl at Kiva shares data from Kiva's annual impact measurement survey, which reflects the current measurement practices and challenges of the microfinance institutions and other social enterprises Kiva supports. He explores the lessons these findings offer to impact investors and others who are working to design more effective measurement practices.
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- Finance, Impact Assessment, Investing, Social Enterprise
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Accomplishing the Impossible: Lessons on Scaling From BRAC Founder Sir Fazle Hasan Abed
Countless books and articles have addressed the challenges of going to scale in the development sector — yet a systematic approach to scaling remains out of reach. However, as Scott MacMillan at BRAC USA explains, BRAC founder Sir Fazle Hasan Abed was arguably more successful than anyone at scaling effective poverty programs. He shares insights from his new book on Abed's life and work, which sheds light on how BRAC has created and scaled programs to an extent that no other nonprofit or social enterprise has managed to achieve.
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- Education, Finance, Health Care, Social Enterprise
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To Tax or Not to Tax Mobile Money: The Impact on Digital Financial Services in Africa and Beyond
Mobile money is widely seen as a promising engine for global development. But governments in Africa are also increasingly viewing it as a lucrative source of tax revenue. With critics raising concerns about the impact of taxing mobile money and other digital financial services, Adrienne Lees and Phil Mader at the Institute of Development Studies explore whether existing research can inform any confident predictions about the effects of these taxes on providers, customers and the broader financial inclusion sector.
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- Finance, Telecommunications
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The Leapfrog Opportunity in ‘Know Your Customer’ Innovation: Why Africa Needs Local, Digitized KYC Solutions
Know Your Customer (KYC) is a critical process for banks, as it enables them to validate their customers’ identities to fulfill regulatory requirements and protect against fraud. But as Timbo Drayson at OkHi explains, KYC is a big and expensive problem in Africa: For instance, in Nigeria some banks are spending up to $1 million per year to manually verify identities, and 15-30% of customers never complete these processes. He explores three key challenges to KYC in Africa, and presents some tech-driven solutions that could allow the continent to leapfrog to a new global best practice for KYC.
- Categories
- Finance, Technology
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Pushing the Water Boundaries: How Social Impact Incentives Can Make WASH Enterprises More Innovative, Impactful and Catalytic
The water, sanitation, and hygiene (WASH) sector is ripe for change, as it is far from being on track to achieve universal access to safe drinking water (SDG 6). According to Shabana Abbas at Aqua for All, and Bjoern Struewer and Patrizia Baffioni at Roots of Impact, impact entrepreneurs can drive the sector forward, but their funders will need to move away from the usual grant models to explore more innovative and sustainable financing approaches. They discuss one such model – Social Impact Incentives – and how it's being applied successfully to support WASH enterprises.
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- Finance, Impact Assessment, Social Enterprise, WASH
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Resolving the Core Tension of Impact-Focused Fintech: A Viable Model for Reaching Rural Women with Digital Financial Services
Reaching last-mile communities is challenging for a business that also has to attend to its own bottom line. Claudia Sosa Lazo at IDEO.org discusses a partnership between IDEO.org, BRAC, bKash and the Busara Center for Behavioral Economics that is seeking profitable ways to bring digital financial services to rural women in Bangladesh. She explains how the partnership provides a model for other businesses and NGOs that hope to unlock both profit and social impact, while bringing beneficial products to the world’s most excluded communities.
- Categories
- Finance, Technology
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India’s Women Business Correspondents are Struggling: Three Steps to Increase Their Viability – And Boost Financial Inclusion
India is home to 17% of the world’s total female population, yet persistent gender gaps exist in the country's labor force – and its financial inclusion efforts. As Gaurav Sinha and Manpreet Kaur at Grameen Foundation India explain, these gender issues also impact India's Business Correspondents (BCs) – retail agents engaged by banks to provide financial services outside of bank branches or ATMs. They discuss how Grameen Foundation's Mittras program is addressing the obstacles faced by women BCs, and explore three ways to better support them.
- Categories
- Finance