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The Trouble with ‘Free’: Why Treating the Poor as Customers Works Better than Charity
Lack of access to safe water is a leading cause of illness in developing countries. Yet for years, Guatemalan entrepreneur Philip Wilson's family foundation worked to distribute free water filters across the countryside, only to see recipients repurpose them as flower pots and garbage cans. After going into the field to meet real families that were living with unsafe water, he came up with a better approach: a business model that treats the rural poor as consumers of products rather than objects of charity. He explores the reasons this model is working, and the challenges it has faced.
- Categories
- Social Enterprise, WASH
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This class helps developing-world solutions reach people in need
The innovations emerging from Stanford University’s Design for Extreme Affordability course are both viable business models and sensitive to local needs.
- Categories
- Education, Technology
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Internalizing Innovation: It’s About Creating a Culture, Not a Product
Innovation holds the key to expanding financial health for low- and moderate-income households—but how can organizations foster a culture of innovation, rather than treating it as a one-off event or a process fix? MetLife Foundation and UNCDF are launching two new innovation hubs in China and Malaysia that aim to promote this cultural shift. Krishna Thacker and Jaspreet Singh discuss the program's unique approach.
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Are ‘Convenience Fees’ Halting the Adoption of Digital Finance?
Policymakers, financial firms and tech companies are pushing India full-steam toward a "less-cash" society. But digital finance could be hamstrung by a low-tech anachronism: transaction fees. IFMR LEAD recently teamed up with J.P. Morgan on a pilot program involving lower-income urban and rural households in Pune, Maharashtra. The research explored just how willing customers are to pay for digital transactions, such as withdrawals and money transfers, when presented with a menu of fee options.
- Categories
- Finance
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Smart containers ready to disrupt the seafood industry
The seafood industry must comply with increasingly strict demands from consumers on sustainable seafood production. For that reason, a group of graduates have spent their summer at DNV GL developing smart “robot containers” with cooling systems that can sail to ports without any human interaction.
- Categories
- Technology
- Tags
- product design, SDGs
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Inclusive Fintech: Four Lessons for Optimizing Customer and Tech Journeys
Catalyst Fund – a unique accelerator model that provides direct and tailored technical assistance to complement a startup’s skill sets – spent the past year working directly with early-stage fintech businesses in emerging markets. Here are some of the lessons they gathered, both on the tech side and the customer side. A key takeaway: Trust is slowly built but easily destroyed.
- Categories
- Finance, Technology
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How ‘Designing Under the Mango Tree’ Can Prevent Digital Solution Hiccups
Like an off-road vehicle, when you build a digital solution, you want to build with the most challenging environments in mind. Why? So the digital solution can scale with fewer hiccups, as it grows outward. Mobile services company Dimagi calls it “designing under the mango tree,” and it requires working in partnership with a variety of end users. It's hard work, Kathryn M. Clifton writes, but worth it.
- Categories
- Social Enterprise, Technology
- Tags
- data, partnerships, product design
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De-Mythifying Financial Education
Many organizations have discovered that it's difficult to bring comprehensive and sustainable financial capability to the BoP. Recognizing that financial education is complex and influenced by the clients' environment, MicroSave has developed a framework for those planning interventions, including four key lessons that should be at the forefront of any design.
- Categories
- Education
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