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Making Financial Health a Global Reality: Four Strategic Directions for Increasing Customer-Centricity and Business Growth
Financial service providers that focus on improving their customer experience report growing revenue and greater profits. Yet as Pallavi Dhakal, Ankita Singh and Neha Kumar at UNCDF’s Centre for Financial Health point out, despite some notable progress, the financial services sector still has far to go to achieve customer-centricity – particularly in emerging markets. They share in-depth research that explores how providers in these markets can become more customer-centric by prioritizing financial health in their business strategy.
- Categories
- Finance
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Most Companies Align with SDGs – But There’s More to Do on Assessing Progress
A new study has revealed that four-in-five companies assessed now include a commitment in their sustainability reports to the Sustainable Development Goals (SDGs).
- Categories
- Impact Assessment
- Region
- Global
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Press Release: 60 Decibels Raises $8.8 Million in Series A Financing
60 Decibels raises $8.8 million to enable listening at scale for global stakeholder engagement and impact measurement.
- Categories
- Investing
- Region
- Global
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Linking the Needs of Customers and Providers: A Framework for Effective Financial Health Measurement
Many financial service providers (FSPs) want to improve the financial health of their low-income users, but they often struggle to measure it. According to Nishant Kumar and Sonal Agrawal at Lakshya, one key challenge is that many FSPs don't see the business benefits of investing in financial health measurement. They share three principles that can help providers understand the distinct needs of different user groups, and develop a measurement methodology that links customers with interventions that impact their financial health – while boosting the FSPs' bottom line.
- Categories
- Finance, Impact Assessment
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Analysis: How Environmental Reporting Can Help in Fighting Climate Change
Companies must measure and disclose the impact they have on our environment. Quality reporting can accelerate decarbonisation and identify opportunities for value creation.
- Categories
- Environment, Impact Assessment
- Region
- Sub-Saharan Africa
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Impact Reporting for All: Developing an Approach That Works for Both SMEs and Their Funders
In 2020, nearly $2.3 trillion was invested with the intention of generating positive social or environmental impact – but impact measurement was only used across 28% of that total amount. What is stopping the managers of the other 72% of impact capital from measuring their investments’ impact – and how can those obstacles be addressed? Kevin Horgan, Geoff Kendall and Joanna Robertson at Future-Fit Foundation explain why the difficulty of impact reporting is at the heart of this issue, and present a solution that they believe could revolutionize the impact investment landscape.
- Categories
- Entrepreneurship, Environment, Impact Assessment
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How Blockchain Can Support Social Impact: Three Innovative Use Cases that Highlight its Potential
When it comes to blockchain technology, cryptocurrencies like Bitcoin seem to dominate the headlines, whereas blockchain itself – cryptocurrencies’ underlying technology – often gets overlooked. But according to Raj Jain at the Social Finance Fund, blockchain may actually have a more compelling future than cryptocurrency – and the technology is flourishing in a variety of different spaces, including the social impact sector. He highlights three organizations that are putting blockchain to innovative use in social impact.
- Categories
- Investing, Technology
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Africa: COVID-19 Aid Falling Short
The Covid-19 pandemic has highlighted the need for African governments to strengthen social protection systems and fulfill people’s rights to social security and an adequate standard of living.
- Categories
- Coronavirus, Impact Assessment
- Region
- Sub-Saharan Africa
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